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About us / Delivery

Shipping Costs

Please select the delivery country at checkout and the available shipping options including prices are displayed. If you have questions about delivery to a specific country, contact us on contact@strandofsilk.com.

  • Standard shipping available for all countries. Usually 8-10 days
  • Express shipping, if available for your country, is displayed at checkout. Usually 1-2 days

Delivery Time

Time required to get a product ready for dispatch is displayed on every product page. Depending on the shipping option selected at checkout, expect delivery to yourself at the total of Dispatch + Delivery days.

Urgent Delivery?

Sometimes you need products immediately! We can help! Sometimes we are able to accommodate requests to expedite deliveries without any extra cost. Just drop us a line specifying the product you want, delivery address and the date you need it by, and our team can check the earliest delivery time for you.

Easy Returns

You can easily return your un-used purchases, except if they are either made to order or custom-sized. Please check the return conditions for individual products on the product page under Dispatch information to find out if a product is made to order.

If you intend to return a purchase, please contact us within 3 days of receiving the order by email on contact@strandofsilk.com and inform us about your intention to return your purchase. Our team can then send you the instructions for return. Full details of the return policy are available here

Duties and Taxes

Our GBP and EUR prices include ALL duties and taxes for the UK and the European Union. Prices in other currencies are on duty un-paid basis i.e. local taxes, if any, are payable by the customer.