Of course, we offer a seven day return policy for our ready to wear collection. If you are not happy with your purchase, you can return the same for a full refund.
If you are based in the EU, you are covered by the Consumer Protection (Distance Selling) Regulations 2000 (DSRs) and you have the right to cancel your order with us, provided you give us written notice within seven working days of receipt.
Items should be returned new, unused and with all garment tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product. We may not accept merchandise which is not received in the above specified conditions. Furthermore, to ensure that your return is adequately protected in transit, we recommend you send your items back to us in the original packaging provided.
The procedure for a return is:
• You must notify customer care in writing of your wish to cancel the contract for your entire order under the DSRs within seven working days of receiving your items. Either email contact@strandofsilk.com or write to us at: Order Cancellation, Customer Care, Malti Trading Limited, 25 Artemis Court, Homer Drive, London, E14 3UH, United Kingdom.
• On receipt of your notice of contract cancellation, customer care will email you about the procedure for effecting a return / exchange, which is generally as below
• You need to return the product to Returns Deparment, Malti Trading Limited, 25 Artemis Court, Homer Drive, London, E14 3UH, United Kingdom.
• We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We also recommend that you use a secure, trackable means to return your order and that you retain proof of sending, in case of a dispute.
• Please note that you must cover the cost of the return shipment.
• We will refund the full value of your order, excluding shipping costs, within 30 days of receiving your notice of contract cancellation. If we do not receive the cancelled order, we can arrange to have it collected from you at your cost.
Please note you may only use your right to cancel the order under the DSRs if you give us formal written notice of cancellation within seven working days of receiving the order, as described above.
To exchange an item, simply specify the new size you require at the time of requesting your exchange and follow the instructions that will be provided to you.
For made to order products, due to the nature of the products, we are unable to offer a return or exchange on these products.
